Technology Help

Tech Help

Technology Help 

Please make sure you have completed the Student Laptop Agreement Form for school-owned devices.




Frequently Asked Questions or Issues

Q: My Chromebook is charged, but it won't turn on
A1: Check to see if the indicator light on the right side of your Chromebook is on. If it's on, and the color is white, watch the video at the bottom of this page titled, Chromebook Won't Turn On, and complete the steps listed in the video. 
A2: If you allowed your Chromebook to drain to 0% battery, you may be experiencing a power failure. If this is the case, please follow the directions below. 

MCES: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-7221 ext. 3007 to speak to Mrs. Lockett for further instructions.

MCMS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8188 ext. 4009 to speak to Ms. Barron for further instructions. 

MCHS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8579 ext. 5007 to speak to Mrs. Barfield for further instructions.


Q: My screen is green. How do I fix it? 

A: Restart your Chromebook. This usually fixes the problem.

Q: My camera is not displaying an image at all. How do I fix it?
A: The first step is to make sure the camera is working. Sometimes the problem is with Teams, but if you follow the directions on the website below, then you will be able to determine if the Chromebook is having a camera problem or if it's Teams. If you determine that your camera is working properly, but you still can't use the camera in Teams, then the problem is likely due to poor internet connection or low bandwidth, and unfortunately, there is nothing the school can do to solve the issue. We suggest you just keep trying to access the class, or find a location to work where you have better service.   

Chromebook Camera Test

If the test above shows that your camera is not working, please follow these directions:

MCES: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-7221 ext. 3007 to speak to Mrs. Lockett for further instructions.

MCMS: 
During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8188 ext. 4009 to speak to Ms. Barron to make an appointment to exchange your Chromebook. 

MCHS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8579 ext. 5007 to speak to Mrs. Barfield to make an appointment to exchange your Chromebook. 


Q: My microphone is not working. How do I fix it?
A: This could be a problem with Teams, which means there is nothing we can do to fix it. OR your microphone may have malfunctioned. To determine if your mic is working, please test your microphone at this website: 

https://mictests.com/

NOTE: If the Quality rating is less than 900, the microphone is probably not working correctly, and you will need a different Chromebook. See directions below. 

MCES: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-7221 ext. 3007 to speak to Mrs. Lockett for further instructions.

MCMS: 
During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8188 ext. 4009 to speak to Ms. Barron to make an appointment to exchange your Chromebook. 

MCHS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8579 ext. 5007 to speak to Mrs. Barfield to make an appointment to exchange your Chromebook.
 


Q: Why does Teams keep kicking me out of my class or not allowing me to join the meetings?
A: This is due to poor internet connection or low bandwidth. Unfortunately, there is nothing the school can do to solve this issue. We suggest you just keep trying to access the class, or find a location to work where you have better service. 






Who do I contact for password help?
Please email the following people if you need help with password resets. 
Include: Student ID Number, First and Last Name, and Birthday


Google Chromebook

MCHS: Mrs. S. Barfield (Media Center)
MCMS: Ms. C. Barron (Media Center)

sbarfield@macon.k12.ga.us

cbarron@macon.k12.ga.us

Microsoft 365

MCHS: Mrs. S. Barfield (Media Center)
MCMS: Ms. C. Barron (Media Center)

sbarfield@macon.k12.ga.us

cbarron@macon.k12.ga.us

Infinite Campus

MCHS: Ms. T Waters (MCBOE)
MCMS: Ms. C. Barron (Media Center)

twaters@macon.k12.ga.us

cbarron@macon.k12.ga.us

IXL

Ms. M. Harvey-Jones (MCHS ELA/Soc.Studies)

Ms. B. Bagley (MCMS ELA/Soc.Studies)

Ms. N. Phillips (MCMS/MCHS Math)

Ms. K. Aldridge (MCMS/MCHS Science)

 

mharvey-jones@macon.k12.ga.us

bbagley@macon.k12.ga.us

nphillips@macon.k12.ga.us

kaldridge@macon.k12.ga.us

 

USA Test Prep

Ms. M. Harvey-Jones (MCHS ELA/Soc.Studies)

Ms. B. Bagley (MCMS ELA/Soc.Studies)

Ms. N. Phillips (MCMS/MCHS Math)

Ms. K. Aldridge (MCMS/MCHS Science)

 

mharvey-jones@macon.k12.ga.us

bbagley@macon.k12.ga.us

nphillips@macon.k12.ga.us

kaldridge@macon.k12.ga.us

 

Edualstic

Your ELA Teacher

Ms. P. Journey

Dr. P. Gainer

Ms. J. Hamilton

Ms. K. Jackson

 

pjourney@macon.k12.ga.us

pgainer@macon.k12.g.aus

jhamilton@macon.k12.ga.us

kajackson@macon.k12.ga.us

 

 
Odysseyware

Mrs. F. Jefferies

fjefferies@macon.k12.ga.us

Anything Else

Please contact your teacher through email.

 

 
















































Click the video links below for tutorials. 
 How to Use Office 365      How to Use Teams       How to Use Class Notebook
 How to Use Flipgrid    Teams para padres y estudiantes      How to Make a Good PowerPoint
 How to Use Immersive Reader     Chromebook Won't Turn On  



Click the website links below for written directions. 

Students: Using the Flipgrid App         Windows 10 Speech to Text 
 Student and Family Guide to Teams
If you would like a printed copy of this guide, then please contact Mrs. Barfield in the media center. sbarfield@macon.k12.ga.us
478-472-8579 EXT 5007
  Chromebook Speech to Text (dictation)
Scroll down the page.
Under Step 2, select Type text with your voice





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