Admin

Technology Help

Tech Help

Technology Help 




Who do I contact for password help?
Please email the following people if you need help with password resets. 
Include: Student ID Number, First and Last Name, and Birthday


Google Chromebook

MCHS: Mrs. S. Barfield (Media Center)
MCMS: Ms. C. Barron (Media Center)

[email protected]

[email protected]

Microsoft 365

MCHS: Mrs. S. Barfield (Media Center)
MCMS: Ms. C. Barron (Media Center)

[email protected]

[email protected]

Infinite Campus

MCHS: Ms. T Waters (MCBOE)
MCMS: Ms. C. Barron (Media Center)

[email protected]

[email protected]

IXL

             
Ms. N. Phillips (MCHS)

[email protected]

Progress Learning


Ms. N. Phillips (MCHS)

[email protected]

Edualstic

Your ELA Teacher

Dr. P. Gainer

Ms. J. Hamilton

Mr. E. Morrison

[email protected]

[email protected]

[email protected]

 
Edgenuity

Mrs. A. Cochran

[email protected]

Renaissance/ STAR

Ms. N. Phillips

[email protected]

Odysseyware

Ms. K Williams

[email protected]



































Frequently Asked Questions or Issues

Q: My Chromebook is charged, but it won't turn on
A1: Check to see if the indicator light on the right side of your Chromebook is on. If it's on, and the color is white, watch the video at the bottom of this page titled, Chromebook Won't Turn On, and complete the steps listed in the video. 
A2: If you allowed your Chromebook to drain to 0% battery, you may be experiencing a power failure. If this is the case, please follow the directions below. 

MCES: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-7221 ext. 3007 to speak to Mrs. Joiner for further instructions.

MCMS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8188 ext. 4009 to speak to Ms. Barron for further instructions. 

MCHS: During regular business hours (7:30 AM-3:30 PM), please call (478) 472-8579 ext. 5007 to speak to Mrs. Barfield for further instructions.


Q: My screen is green. How do I fix it? 

A: Restart your Chromebook. This usually fixes the problem.

Q: My camera is not displaying an image at all. How do I fix it?
A: The first step is to make sure the camera is working. Sometimes the problem is with Teams, but if you follow the directions on the website below, then you will be able to determine if the Chromebook is having a camera problem or if it's Teams. If you determine that your camera is working properly, but you still can't use the camera in Teams, then the problem is likely due to poor internet connection or low bandwidth, and unfortunately, there is nothing the school can do to solve the issue. We suggest you just keep trying to access the class, or find a location to work where you have better service.   

Chromebook Camera Test

If the test above shows that your camera is not working, please contact your school's media specialist.

Q: My microphone is not working. How do I fix it?
A: This could be a problem with Teams, which means there is nothing we can do to fix it. OR your microphone may have malfunctioned. To determine if your mic is working, please test your microphone at this website: 

https://mictests.com/

NOTE: If the Quality rating is less than 900, the microphone is probably not working correctly, and you will need a different Chromebook. Contact your media specialist.

Q: Why does Teams keep kicking me out of my class or not allowing me to join the meetings?

A: This is due to poor internet connection or low bandwidth. Unfortunately, there is nothing the school can do to solve this issue. We suggest you just keep trying to access the class, or find a location to work where you have better service. 




 
Click the video links below for tutorials. 
             




  How to Use Flipgrid

              
 Student Teams Tutorial

 How to Use Class Notebook
   Student MS 365 Tutorial

Teams para padres y estudiantes
     

  How to Make a Good PowerPoint
 
How to Use Immersive Reader
   
   Chromebook Won't Turn On
 
  How to Type on an Assignment in Teams



Click the website links below for written directions. 

 Student Guide for Class Notebook         Windows 10 Speech to Text 
 Student and Family Guide to Teams
If you would like a printed copy of this guide, then please contact Mrs. Barfield in the media center. [email protected]
478-472-8579 EXT 5007
  Chromebook Speech to Text (dictation)
Scroll down the page.
Under Step 2, select Type text with your voice





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